Shipping & Returns

If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact us by emails or +61 2 8004 9034 or +61 4 2686 6576 and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. We will also need you to provide the following details to enable us to efficiently deal with the situation:

• Your name, best contact telephone number, address
• Your email address
• Tax Invoice number and delivery note number (it is appreciated if you could attach a copy of those with the return product)
• Item serial number
• reason for return (please let us know your concern(s))

Upon receipt of the return product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will test and repair the product, or in some circumstances, we may need to refer the product to the manufacturer for testing

If the product is not damaged in delivery and in full working condition or any defect or damage was caused after you took delivery of the product, we will return the product to you. You will be invoiced the costs of testing the product and freight for the return of the product to you.

If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. We will arrange for the correct product to be delivered to you.